Effective date: 24th November 2021

Privacy Policy

innoveo.com

Here at Innoveo we take personal privacy very seriously. As a rule, Innoveo does not collect your personal information unless you chose to provide that information to us. When you choose to provide us with your personal information, you are giving Innoveo your permission to use that information for the stated purposes you are enlisting. If you choose not to provide us with certain information, it might limit the features and services that the information enables on this website. Generally, the information requested by Innoveo will be used to provide a website feature or service to you, such as commenting, support, or providing future content better tailored to your interests. A description of Innoveo’ s intended use of that information, how that information is collected, security measures Innoveo takes to protect that information, and how to grant or revoke consent for collection and use of that information will be fully described the in our privacy policy.

 

1. Privacy Notice

Innoveo (“us”, “we”, or “our”) operates the www.innoveo.com website (the “Service”). This page informs you of our policies regarding the collection, use, process, storage and disclosure of personal data when you use our Service and the choices you have associated with that data. This notice applies solely to the information collected on www.innoveo.com This privacy notice describes the usage of information provided or collected on the sites where this privacy notice is posted. We follow this privacy notice in accordance with applicable law in the regions where we operate. In some cases, we may provide additional data privacy notices specific to certain services or regions. Those terms are to be read in combination with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.innoveo.com. ‘Personal Information’ or ‘PII’ is defined as any information that identifies (whether directly or indirectly) an individual or natural person, such as the individual’s name, postal address, email address, mobile number and any other identifier of a person. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information. Innoveo does not collect personally identifiable information about you except when you specifically and knowingly provide it. Innoveo and its service partners use your personally identifiable information to operate the sites and services and to inform you of new features, services, and products from Innoveo or its affiliates. We collect several different types of information for various purposes to provide and improve our Service to you. 

 

 

2. Information Collection and Use

a. User Consent

By using our service (for example, when you schedule a demo, sign up for newsletters etc.), you agree to our collection, use and sharing of your personal information as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask for explicit consent to access our services before proceeding for further operations. In case of any roaming user profile or if you are a traveller visiting various countries around the world and avail our services, then we will consider the country from which you submitted the form (where you provide us with your details for the first time) as your primary country and the consents obtained at the time of registration will be valid for your processing of personal information. The privacy terms applicable as per the law of that country at the time of registration will apply to you.

b. Accessing Website and Innoveo Services through VPN/ Proxy

You should not access or use the Service by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location (for example, use a virtual private network (VPN/Proxy) to access the Services). We will not be responsible or liable for any collection, storage or processing of your personal information or data if you use any mechanism or technology to access or use Website or Services which conceals your actual geo-location.

 

3. Types of Data Collected

a. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Company name and Job Title
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data

b. Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We use IP address to determine your geographic location. Usage Information is generally non-identifying in nature, but Innoveo may associate the same with other information collected and hence treats it as Personal Information.

c. Inferred Information through usage and log data

We may track certain information about you based upon your behaviour on the website. We use this information for conducting internal research on our users’ demographics, devices, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis and cannot be used to identify a user.

We may also collect Your Information to track user behaviour and preferences for internal analytics and research. We may also use your information:

    • To evaluate Your interests for the content published on the website

To perform analytics and conduct customer research, to determine your interest, for identifying and analysing traffic patterns.

d. Tracking & Cookies Data

To improve the experience of Innoveo website, we use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. We will ask for your consent before using any cookies which are not mandatory but are used for tracking user behaviour on the platform and giving you an enhanced experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

    • Session Cookies. We use Session Cookies to operate our Service.
    • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
    • Security Cookies. We use Security Cookies for security purposes.
    • Analytics Cookies. We use Analytical Cookies to observe the traffic on our website and the draw insights from user behaviour on the website

e. Publicly available information

Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc. Any posted/uploaded/conveyed/communicated by users on the public sections of the website or the Application becomes published content and is not considered personally identifiable information subject to this Privacy notice. In case you choose to decline to submit personally identifiable information, we may not be able to provide certain services to you. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information. When you register on the website, we contact you from time to time about updating your personal information to provide the users such features that we believe may benefit / interest you.

 

4. Purpose of collection and lawful basis of processing

Innoveo uses the collected data for various purposes:

    • To provide and maintain the Service;
    • To notify you about changes to our Service;
    • To monitor the usage of the Service;
    • To detect, prevent and address technical issues;
    • To provide customer care and support;
    • To perform an analysis or valuable information so that we can improve the Service, and identify content that can generate sales;
    • To study traffic patterns to improve website performance, to customize user experience, and to better match users’ interests and preferences;
    • To provide you with information requested by you (Newsletters, Schedule Demos);
    • To consider you for employment opportunities (Careers).

Innoveo collects and processes your personal data where we have a lawful basis. Lawful basis on which we would process your personal information includes obtaining explicit consent for processing your personal information, or where it is necessary to perform the activities in order to get into a contract with you, or processing for “legitimate interests” where processing is not necessary to meet contractual obligations, but is necessary to provide you with customer support or process your data for providing resolution to your queries.

 

5. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you reside in a country that is outside the jurisdiction of Innoveo and we transfer the data outside the jurisdiction you reside and falls under the definition of Cross border data transfer under applicable data privacy law, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.

Innoveo will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

6. Disclosure of Data

a. Legal Requirements

Innoveo may disclose your Personal Data in the good faith belief that such action is necessary:

    • To comply with a legal obligation
    • To protect and defend the rights or property of the site-owners, the site or the users of the website;
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability
    • If we find that your actions on our web sites violate the Terms of Service or any of our usage guidelines for specific products or services
    • We may need to share details with third parties (such as auditors or legal advisors) to obtain advice. Any such processing will be governed by an agreement in the form required by law, preserving any statutory data protection rights.

b. Service providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

c. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service such as Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

d. Website Management and CRM

Innoveo uses the services provided by third-party service providers for managing the data collected through this website. The data collected may be shared with the third party as a result of such services. However, Innoveo’ s service provider acts only on instructions of Innoveo and will not use the data collected through this website for any of its Internal Purposes.

We may from time to time employ third party service providers to perform functions on our behalf, such as hosting or operating our Site, hosting the Personal Information, sending e-mail message communications, and providing data analysis services, within or outside EU.

e. Affiliate Sharing and Business Transfers

We may share your Personal Information with other entities affiliated with us for internal reasons, primarily for business and operational purposes. Subject to your explicit consent to receiving marketing materials from Innoveo affiliated companies, we may share your e-mail address and information on your preferences and interests with such affiliated companies for them to provide you with certain marketing and promotional communication.

Innoveo or any of its assets, including the Site, may be acquired/merged/de[1]merged/spun-off and/ or any other transactions may occur. In the case any Innoveo asset transaction takes place where your personal information is a part of that asset, your personal information is liable to get transferred.

 

7. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

8. Links to Other Sites

Our Service may contain links to other sites that are not operated by us, and we are not responsible for the privacy practices of those sites. If you click on a third party’s link, you will be directed to that third party’s site, and will be governed by the policies of that respective website. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party’ sites or services. We encourage you to be aware when you leave our sites and to read the privacy policies of other sites that may collect your personal information.

 

9. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

10. Your Controls and Choices Managing Your Information

If EU-GDPR applies to you as a user, when you use Innoveo’s service (websites or any of its sub sites), we make good efforts to fulfil your requests as a data subject.

We ask individual users (or data subjects) to identify themselves and the information requested to be accessed, corrected or removed before processing such requests.

We may decline to process requests if we are unable to confirm your identity, or if the requests are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

To exercise rights applicable to you as a data subject, you must write to us at dpo@innoveo.com and raise a request for the specified right. Kindly ensure you use appropriate subjects to mention the right (e.g. Data Access Request, Data Portability Request, Data Deletion Request) while raising all such requests, this would help us process your requests in a faster and more efficient manner.

We may take 30 days from the date of receipt of request to complete your requests. However, if the nature of the requests are excessive in nature or would require significant effort then may ask for an extension of 60 days by giving a prior notice to you with the reason for the extension.

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your personal information. In accordance with applicable law, your controls and choices may include:

a. Data Access and Data Portability

The EU – General Data Protection Regulation entitles you, as the data subject, to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

b. Rectification of Inaccurate or Incomplete Information

You can ask us to correct inaccurate or incomplete personal information concerning you by sending us an e-mail.

c. Data Retention and Erasure

We retain your personal information as long as necessary for the legitimate interests specified in this policy and for us to comply with our legal obligations. If you no longer want us to use your information, then you can request that we erase your personal information:

Please note that if your request for the erasure of your personal information;

    • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
    • We may retain and use your personal information to the extent necessary to comply with our legal obligations and reasons of public interests in the area of public health. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
    • Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the website, even after your account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
    • Because we maintain copies of personal information to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
    • For archiving purposes in the public interest, scientific or historical research purposes or statistical purposes.

d. Withdrawing Consent and Restriction of Processing

For withdrawing your consent at any time during the tenure of your services with us, you may choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your identity. Post verification we will withdraw the consent for which request was made by you and stop any further processing of your personal information.

e. Objection to Processing

Where your personal information is processed for direct marketing purposes, you may, at any time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to us.

Please be aware that if you do not allow us to collect personal information from you (usage of this service), we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences.

If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate.

 

11. Changes to this Privacy Policy

Innoveo reserves the right, at its sole discretion, to change, modify, add or remove any portion of the Privacy Policy in whole or in part, at any time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You agree to review the Privacy Policy periodically to become aware of any changes. The use of the Site after any changes to the Privacy Policy are posted will be considered acceptance of those changes by you and will constitute your agreement to be bound thereby. If you object to any such changes, your sole recourse will be to stop using the Site.

 

12. Contact Us

a. Support

If you require any information or clarification regarding the use of your personal information or this privacy notice or grievances with respect to use of your personal information by Innoveo AG, please email us at dpo@innoveo.com.

b. Data Controller Office

The data controller for the website is Innoveo AG with the business address of:

  1. Innoveo AG 5th Floor, Hohlstrasse 560, CH – 8048 Zurich, Switzerland

Complaints

You can write to us in case of any grievance or compliant. You have the right to complaint about the data processing activities carried out by the website before the competent data protection authorities. If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please do contact us.