Effective date: 24th November 2021
1. Privacy Notice
2. Information Collection and Use
a. User Consent
By using our service (for example, when you schedule a demo, sign up for newsletters etc.), you agree to our collection, use and sharing of your personal information as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask for explicit consent to access our services before proceeding for further operations. In case of any roaming user profile or if you are a traveller visiting various countries around the world and avail our services, then we will consider the country from which you submitted the form (where you provide us with your details for the first time) as your primary country and the consents obtained at the time of registration will be valid for your processing of personal information. The privacy terms applicable as per the law of that country at the time of registration will apply to you.
b. Accessing Website and Innoveo Services through VPN/ Proxy
You should not access or use the Service by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location (for example, use a virtual private network (VPN/Proxy) to access the Services). We will not be responsible or liable for any collection, storage or processing of your personal information or data if you use any mechanism or technology to access or use Website or Services which conceals your actual geo-location.
3. Types of Data Collected
a. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Company name and Job Title
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
b. Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We use IP address to determine your geographic location. Usage Information is generally non-identifying in nature, but Innoveo may associate the same with other information collected and hence treats it as Personal Information.
c. Inferred Information through usage and log data
We may track certain information about you based upon your behaviour on the website. We use this information for conducting internal research on our users’ demographics, devices, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis and cannot be used to identify a user.
We may also collect Your Information to track user behaviour and preferences for internal analytics and research. We may also use your information:
- To evaluate Your interests for the content published on the website
To perform analytics and conduct customer research, to determine your interest, for identifying and analysing traffic patterns.
d. Tracking & Cookies Data
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Analytics Cookies. We use Analytical Cookies to observe the traffic on our website and the draw insights from user behaviour on the website
e. Publicly available information
Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc. Any posted/uploaded/conveyed/communicated by users on the public sections of the website or the Application becomes published content and is not considered personally identifiable information subject to this Privacy notice. In case you choose to decline to submit personally identifiable information, we may not be able to provide certain services to you. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information. When you register on the website, we contact you from time to time about updating your personal information to provide the users such features that we believe may benefit / interest you.
4. Purpose of collection and lawful basis of processing
Innoveo uses the collected data for various purposes:
- To provide and maintain the Service;
- To notify you about changes to our Service;
- To monitor the usage of the Service;
- To detect, prevent and address technical issues;
- To provide customer care and support;
- To perform an analysis or valuable information so that we can improve the Service, and identify content that can generate sales;
- To study traffic patterns to improve website performance, to customize user experience, and to better match users’ interests and preferences;
- To provide you with information requested by you (Newsletters, Schedule Demos);
- To consider you for employment opportunities (Careers).
Innoveo collects and processes your personal data where we have a lawful basis. Lawful basis on which we would process your personal information includes obtaining explicit consent for processing your personal information, or where it is necessary to perform the activities in order to get into a contract with you, or processing for “legitimate interests” where processing is not necessary to meet contractual obligations, but is necessary to provide you with customer support or process your data for providing resolution to your queries.
5. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
6. Disclosure of Data
a. Legal Requirements
Innoveo may disclose your Personal Data in the good faith belief that such action is necessary:
- To comply with a legal obligation
- To protect and defend the rights or property of the site-owners, the site or the users of the website;
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
- If we find that your actions on our web sites violate the Terms of Service or any of our usage guidelines for specific products or services
- We may need to share details with third parties (such as auditors or legal advisors) to obtain advice. Any such processing will be governed by an agreement in the form required by law, preserving any statutory data protection rights.
b. Service providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
d. Website Management and CRM
Innoveo uses the services provided by third-party service providers for managing the data collected through this website. The data collected may be shared with the third party as a result of such services. However, Innoveo’ s service provider acts only on instructions of Innoveo and will not use the data collected through this website for any of its Internal Purposes.
We may from time to time employ third party service providers to perform functions on our behalf, such as hosting or operating our Site, hosting the Personal Information, sending e-mail message communications, and providing data analysis services, within or outside EU.
e. Affiliate Sharing and Business Transfers
We may share your Personal Information with other entities affiliated with us for internal reasons, primarily for business and operational purposes. Subject to your explicit consent to receiving marketing materials from Innoveo affiliated companies, we may share your e-mail address and information on your preferences and interests with such affiliated companies for them to provide you with certain marketing and promotional communication.
Innoveo or any of its assets, including the Site, may be acquired/merged/demerged/spun-off and/ or any other transactions may occur. In the case any Innoveo asset transaction takes place where your personal information is a part of that asset, your personal information is liable to get transferred.
7. Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
8. Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party’ sites or services. We encourage you to be aware when you leave our sites and to read the privacy policies of other sites that may collect your personal information.
9. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Your Controls and Choices Managing Your Information
If EU-GDPR applies to you as a user, when you use Innoveo’s service (websites or any of its sub sites), we make good efforts to fulfil your requests as a data subject.
We ask individual users (or data subjects) to identify themselves and the information requested to be accessed, corrected or removed before processing such requests.
We may decline to process requests if we are unable to confirm your identity, or if the requests are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
To exercise rights applicable to you as a data subject, you must write to us at firstname.lastname@example.org and raise a request for the specified right. Kindly ensure you use appropriate subjects to mention the right (e.g. Data Access Request, Data Portability Request, Data Deletion Request) while raising all such requests, this would help us process your requests in a faster and more efficient manner.
We may take 30 days from the date of receipt of request to complete your requests. However, if the nature of the requests are excessive in nature or would require significant effort then may ask for an extension of 60 days by giving a prior notice to you with the reason for the extension.
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your personal information. In accordance with applicable law, your controls and choices may include:
a. Data Access and Data Portability
The EU – General Data Protection Regulation entitles you, as the data subject, to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
b. Rectification of Inaccurate or Incomplete Information
You can ask us to correct inaccurate or incomplete personal information concerning you by sending us an e-mail.
c. Data Retention and Erasure
We retain your personal information as long as necessary for the legitimate interests specified in this policy and for us to comply with our legal obligations. If you no longer want us to use your information, then you can request that we erase your personal information:
Please note that if your request for the erasure of your personal information;
- We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
- We may retain and use your personal information to the extent necessary to comply with our legal obligations and reasons of public interests in the area of public health. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
- Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the website, even after your account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
- Because we maintain copies of personal information to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
- For archiving purposes in the public interest, scientific or historical research purposes or statistical purposes.
d. Withdrawing Consent and Restriction of Processing
For withdrawing your consent at any time during the tenure of your services with us, you may choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your identity. Post verification we will withdraw the consent for which request was made by you and stop any further processing of your personal information.
e. Objection to Processing
Where your personal information is processed for direct marketing purposes, you may, at any time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to us.
Please be aware that if you do not allow us to collect personal information from you (usage of this service), we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences.
If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate.
12. Contact Us
If you require any information or clarification regarding the use of your personal information or this privacy notice or grievances with respect to use of your personal information by Innoveo Inc, please email us at email@example.com.
b. Data Controller Office
The data controller for the website is Innoveo Inc with the business address of:
- Innoveo Inc 5th Floor, Hohlstrasse 560, CH – 8048 Zurich, Switzerland
You can write to us in case of any grievance or compliant. You have the right to complaint about the data processing activities carried out by the website before the competent data protection authorities. If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please do contact us.